Refund Policy

Last Updated: May 18, 2025

At ApexPolyPro, we strive to ensure our customers are satisfied with their polycarbonate sheet purchases. This Refund Policy outlines the conditions under which refunds may be issued. This policy should be read in conjunction with our Terms and Conditions and Shipping Policy.

1. Eligibility for a Refund

Refunds may be issued under the following circumstances:

• a. Eligible Returns of Unused Products:

  • We accept returns of Products within 14 days of receipt, provided you have contacted our Customer Service at [Your Customer Service Email or Phone] and obtained a Return Merchandise Authorization (RMA).

  • To be eligible for a refund, the returned Product must meet the following conditions:

    • Be unused and in its original, resalable condition.

    • Be undamaged, not scratched, or cut.

    • The protective film on the polycarbonate sheets must be intact and not removed.

  • The customer is solely responsible for arranging and paying for the transportation of the Product(s) back to our designated warehouse location (address provided with RMA). ApexPolyPro does not cover any costs associated with return transportation.

  • We do not accept returns, and therefore cannot issue refunds, for Products that have been used or damaged after delivery to the customer.

• b. Products Damaged in Transit or Incorrect Items Received:

  • If you receive a Product that has been damaged during shipping, or if you receive an incorrect item, please follow the procedures outlined in our Shipping Policy (Section 7: Receiving Your Order, and Section 9: Damaged or Lost Shipments).

  • You must notify us within [e.g., 24-48 hours] of delivery, providing your order number and photographic evidence.

  • Upon verification of damage or error, we will discuss appropriate remedies, which may include a replacement, a partial refund, or a full refund for the affected Product(s) once the damaged/incorrect item is returned or disposed of as per our instructions.

• c. Defective Products Under Limited Warranty:

  • Our Products are covered by a one (1) year Limited Warranty against manufacturing defects from the date of purchase, as detailed in our Terms and Conditions (Section 5: Limited Warranty).

  • If a Product is determined by ApexPolyPro to be defective in material or workmanship within the warranty period and is covered by this warranty, one of the remedies offered, at our discretion, may be a refund of the original purchase price of the defective Product. Please refer to our Terms and Conditions for full warranty details and exclusions.

2. Non-Refundable Items and Costs

• Original Shipping Costs: Original shipping costs paid by the customer (if any) are generally non-refundable, unless the return is due to our error (e.g., incorrect item shipped) or as a remedy for a Product damaged in transit by our designated carrier.

• Return Transportation Costs: As stated above, costs incurred by the customer to return Products to our warehouse are non-refundable.

• Non-Returnable Items: The following items are not eligible for return or refund (unless confirmed defective or damaged upon arrival as per our Shipping Policy and covered under warranty):

  • Custom-order sheets / Special order sheets.

  • Sheets that have been cut to specific sizes or altered from their original dimensions.

  • Items marked as 'Final Sale'.

• Restocking Fees: For all eligible returns of non-defective, unused Products meeting our return conditions (as outlined in Section 1.a), a restocking fee of 25% of the original Product purchase price will be deducted from the refund amount to cover inspection, handling, and restocking.

3. Refund Process

• Once a returned Product is received and inspected at our warehouse and deemed eligible for a refund, or a refund is approved for a damaged/incorrect item or a warranty claim, we will process your refund.

• Refunds will be issued to the original method of payment used for the purchase.

• Please allow [e.g., 7-10] business days for the refund to be processed by us and for the credit to appear in your account, depending on your bank or card issuer.

• We will notify you by email once your refund has been processed.

4. No Refund for Failed Delivery Attempts Due to Customer Absence

• As stated in our Shipping Policy (Section 8), if a delivery is scheduled and confirmed with you, and you or an authorized adult are not present to receive the order at the agreed-upon time (and this absence is confirmed), the original delivery fee paid will be non-refundable. A new delivery fee will be charged for any subsequent re-delivery attempts.

5. Contact Us

If you have any questions about our Refund Policy or wish to initiate a return, please contact ApexPolyPro Customer Service:

• Email: [Your Customer Service Email, e.g., returns@apexpolypro.com or sales@apexpolypro.com]

• Phone: [Your Customer Service Phone Number]

6. Policy Updates

ApexPolyPro reserves the right to update this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this policy will indicate the latest revision.