top of page

ApexPolyPro - Terms and Conditions

Last Updated: May 18, 2025

Welcome to the ApexPolyPro website (the "Site"), owned and operated by [Your Full Legal Company Name, e.g., ApexPolyPro LLC/Inc.] ("ApexPolyPro," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our Site, including any content, functionality, and services offered on or through the Site, and your purchase of polycarbonate sheets ("Products") from us.

By accessing or using the Site, or by purchasing Products from us, you agree to be bound by these Terms and our Privacy Policy, Shipping Policy, and Accessibility Statement, all of which are incorporated herein by reference. If you do not agree to all of these Terms, do not use the Site or purchase our Products.

1. Use of the Website

  • a. Permitted Use: You may use the Site only for lawful purposes and in accordance with these Terms to browse our Products, make purchases, and access information we provide.

  • b. Prohibited Activities: You agree not to:

    • Use the Site in any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).

    • Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which, as determined by us, may harm ApexPolyPro or users of the Site or expose them to liability.

    • Use any robot, spider, or other automatic device, process, or means to access the Site for any purpose, including monitoring or copying any of the material on the Site.

    • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site.

  • c. Account Registration (if applicable): If you create an account on our Site (e.g., through Wix member features), you are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or password.

2. Products and Orders

  • a. Product Descriptions: We strive to ensure that all descriptions, images, specifications, and prices of Products displayed on the Site are accurate. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. Images are for illustrative purposes, and actual Products may vary slightly. Colors, in particular, may appear different on your screen. Please refer to the detailed technical specifications provided for our 8mm Twin-wall Polycarbonate Sheets.

  • b. Pricing: All prices are listed in U.S. Dollars (USD). Prices for our Products are subject to change without notice. Prices do not include applicable sales taxes or shipping charges, which will be added to your total price at checkout, unless otherwise stated (e.g., for free shipping promotions under our Shipping Policy).

  • c. Order Acceptance and Cancellation by Us: We reserve the right to refuse or cancel any order for any reason, including but not limited to: Product unavailability, errors in the description or price of the Product, error in your order, suspicion of fraudulent activity, or if delivery is requested outside our serviceable areas as defined in our Shipping Policy. If we cancel an order after you have already been billed, we will issue a refund to your original payment method.

  • d. Payment Terms: Payment for all orders must be made at the time of purchase through the available payment gateways on our Site (e.g., Wix Payments, credit/debit cards processed by our chosen provider). By submitting your payment information, you authorize us (or our third-party payment processor) to charge the applicable amount.

  • e. Sales Tax: Applicable sales tax will be charged on orders shipping to addresses within Washington and Oregon, as required by law.

  • f. Order Changes/Cancellations by Customer: If you wish to change or cancel an order, please contact us immediately at [Your Customer Service Email or Phone]. We will do our best to accommodate your request if the order has not yet been processed or shipped. Custom-cut orders, once processed, may not be cancellable or subject to cancellation fees. [You need to define your specific policy here.]

3. Shipping and Delivery All shipments and deliveries of Products are subject to our Shipping Policy, which is incorporated by reference into these Terms. Please review our Shipping Policy for detailed information on processing times, shipping zones, costs, delivery schedules (including our Saturday delivery), and procedures for receiving and inspecting your order.

4. Returns and Refunds

  • a. Return Eligibility: We accept returns of Products subject to the conditions outlined below.

    • To initiate a return, please contact our Customer Service at [Your Customer Service Email or Phone] within [e.g., 14 days - YOU NEED TO DEFINE THIS TIMEFRAME] of receiving your order to request a Return Merchandise Authorization (RMA).

  • b. Condition of Returned Goods: To be eligible for a return, the Product must be:

    • Unused and in its original, resalable condition.

    • Undamaged, not scratched, or cut.

    • The protective film on the polycarbonate sheets must be intact and not removed.

    • We do not accept returns of used Products or Products damaged after delivery to the customer.

  • c. Return Transportation:

    • The customer is solely responsible for arranging and bringing the Product(s) to our designated warehouse location. The warehouse address will be provided with the RMA.

    • ApexPolyPro does not pay for or arrange any costs associated with the return transportation of goods to our warehouse under any circumstances.

  • d. Inspection and Refunds:

    • Once your return is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund based on the condition of the Product.

    • If approved, your refund will be processed for the original purchase price of the Product, less any applicable restocking fees [Decide if you will have restocking fees and specify, e.g., "a restocking fee of X% may apply"]. A credit will automatically be applied to your original method of payment within [e.g., 7-10] business days.

    • Original shipping costs (if any were charged) are non-refundable.

  • e. Non-Returnable Items: [e.g., Custom-cut sheets, special orders, items marked as 'Final Sale'] may not be eligible for return or refund, unless defective or damaged upon arrival as per our Shipping Policy. [Confirm your policy on this.]

  • f. Damaged or Incorrect Items: If you receive a Product that is damaged during shipping or is incorrect, please refer to the "Receiving Your Order" and "Damaged or Lost Shipments" sections of our Shipping Policy. Claims for items damaged in transit must be made in accordance with the Shipping Policy.

5. Limited Warranty

  • a. Warranty Period: ApexPolyPro warrants its Products to be free from manufacturing defects for a period of one (1) year from the original date of purchase by the customer. [Confirm this warranty is for manufacturing defects. You may want to specify what aspects are covered, e.g., against excessive yellowing, loss of structural integrity under normal conditions, etc. This often comes from the sheet manufacturer's warranty that you pass on or adapt.]

  • b. Warranty Coverage: This warranty applies only to the original purchaser and is non-transferable. A valid proof of purchase is required for all warranty claims.

  • c. Exclusions from Warranty: This Limited Warranty does not cover:

    • Damage resulting from incorrect installation, improper handling, or failure to follow any installation guidelines or recommendations provided by ApexPolyPro or the sheet manufacturer.

    • Damage resulting from use of the Product for purposes other than its intended design and application.

    • Damage caused during storage by the customer (e.g., improper storage conditions leading to warping, scratching, or other damage).

    • Damage caused by accidents, abuse, misuse, neglect, or external causes such as, but not limited to, impact, extreme weather conditions (hail, windstorms beyond design limits), fire, flood, or acts of God.

    • Damage caused by wild animals.

    • Normal wear and tear, including minor scratches or abrasions that do not affect the structural integrity of the sheet.

    • Products that have been altered, repaired, or modified by anyone other than an authorized representative of ApexPolyPro.

    • Issues related to the protective film not being removed in a timely manner after installation, or damage caused during film removal.

  • d. Making a Warranty Claim: To make a warranty claim, please contact ApexPolyPro Customer Service at [Your Customer Service Email or Phone] within the warranty period. You will be required to provide proof of purchase and may be asked to provide photographic or other evidence of the defect. We may require an inspection of the Product.

  • e. Our Obligation: If a Product is determined by ApexPolyPro to be defective in material or workmanship within the warranty period and is covered by this warranty, our sole obligation will be, at our discretion, to either: (i) repair the defective Product, (ii) replace the defective Product with a new or refurbished Product of similar kind and quality, or (iii) provide a refund of the original purchase price of the defective Product. [You need to define your preferred remedy/options here.] Any repaired or replaced Product will be warranted for the remainder of the original warranty period.

  • f. Disclaimer: This Limited Warranty is the sole and exclusive warranty provided by ApexPolyPro for the Products. All other warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose, are hereby disclaimed to the fullest extent permitted by law.

6. Intellectual Property The Site and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof, including the ApexPolyPro logo) are owned by ApexPolyPro, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site, except as generally permitted through the Site’s functionality.

7. Disclaimers; Limitation of Liability

  • a. Product Use and Suitability Disclaimer: You acknowledge that you are solely responsible for determining the suitability of our Products for your specific application and for complying with all applicable building codes, safety regulations, and installation best practices. ApexPolyPro provides technical specifications as a guide, but we are not responsible for improper installation, use, or modification of our Products. We make no warranties, express or implied, that the Products are fit for a particular purpose beyond their general description and the Limited Warranty stated in Section 5.

  • b. Website "As Is": The Site is provided on an "AS IS" and "AS AVAILABLE" basis, without any warranties of any kind, either express or implied. Neither ApexPolyPro nor any person associated with ApexPolyPro makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the Site.

  • c. Limitation of Liability: TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL APEXPOLYPRO, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER WEBSITES, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE. IN NO EVENT SHALL THE TOTAL LIABILITY OF APEXPOLYPRO TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THIS SITE OR PURCHASING THE PRODUCTS.

8. Indemnification You agree to defend, indemnify, and hold harmless ApexPolyPro, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Site, including, but not limited to, any use of the Site's content, services, and Products other than as expressly authorized in these Terms or your use of any information obtained from the Site.

9. Governing Law and Dispute Resolution These Terms and any dispute or claim arising out of, or related to, them, their subject matter, or their formation (in each case, including non-contractual disputes or claims) shall be governed by and construed in accordance with the internal laws of the State of [Specify Your State of Business Registration, e.g., Oregon or Washington] without giving effect to any choice or conflict of law provision or rule. Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Site shall be instituted exclusively in the federal courts of the United States or the courts of the State of [Specify Your State of Business Registration] in each case located in the City of [Specify City] and County of [Specify County]. [Consult your lawyer for the appropriate jurisdiction and dispute resolution mechanisms like arbitration if preferred.]

10. Changes to Terms and Conditions We reserve the right, at our sole discretion, to revise and update these Terms from time to time. All changes are effective immediately when we post them and apply to all access to and use of the Site thereafter. Your continued use of the Site following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

11. Severability If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

12. Entire Agreement These Terms and our Privacy Policy, Shipping Policy, and Accessibility Statement constitute the sole and entire agreement between you and ApexPolyPro regarding the Site and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Site.

13. Contact Information To ask questions or comment about these Terms and Conditions, please contact us at:

[ApexPolyPro / Your Full Legal Company Name] [Your Physical Address] [Your City, State, Zip Code] Email: [Your Contact Email, e.g., legal@apexpolypro.com or info@apexpolypro.com] Phone: [Your Contact Phone Number]

 

© 2025 by apexpolypro.com

 

bottom of page